Customer returns
The Seller’s liability for delivered parts shall be limited to material, workmanship
and conformance to agreed on drawings and/or related specifications before the Buyer
uses them. All claims for count or weight must be in writing and received by the
Seller within ten (10) days after receipt of shipment by Buyer. All claims by the
Buyer for defective material or workmanship must be in writing and be received by
the Seller within ten (10) days after receipt of the shipment by Buyer and the Seller
permitted a reasonable time and opportunity to investigate claim. Failure to make
any claim within ten (10) days shall constitute an irrevocable acceptance of the
shipment and an admission that the goods shipped fully comply with all terms, conditions,
and specifications of the order. If any such claims are sustained to the satisfaction
of the Buyer and Seller, Seller shall repair, replace or at Seller’s option
issue a credit. Buyer’s sole and exclusive remedy for any defects in workmanship
or materials attributable to Seller shall be the repair or replacement or a credit
for said goods. Goods shall not be returned to Seller until after receipt by Buyer
of Seller’s shipping instruments.
Seller will not accept the return of any parts prior to issuing a Return Merchandise
Authorization (RMA). In the event that Buyer returns parts to Seller without said
RMA, said parts will be returned to Buyer freight collect. If Buyer desires to request
an RMA, contact the Seller’s customer service department at info@seastrom-mfg.com
or 1-800-634-2356 for assistance.